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warranty policy

Effective Date: 27 October 2026
Last Updated: 27 October 2026

This Limited Warranty Policy applies to eligible Waternomi products purchased in India through www.waternomi.com or an authorised Waternomi sales channel.

This warranty is provided by Waternomi, having its registered office at 62 Balkrishna Society, Near Aadinath, Mumbai, Maharashtra 400042, India.

1. Warranty Coverage

Waternomi warrants that eligible products will be free from manufacturing defects in materials and workmanship during the applicable warranty period, subject to the conditions and exclusions stated in this policy.

This warranty applies to the original purchaser when the product has been installed, used and maintained according to Waternomi's published installation instructions.

2. Applicable Warranty Periods

A. Shower-Filter Housing: One Year

The reusable Waternomi shower-filter housing is covered against verified manufacturing defects for:

  • One year from the delivery date for online purchases; or
  • One year from the invoice date for offline purchases.

For this policy, “housing” means the main reusable outer casing and its factory-fitted structural components.

The housing warranty does not include the replaceable cartridge, washers, O-rings, adapters, connectors, Teflon tape, installation accessories or cosmetic finish.

B. NomiCore™ Cartridge: 30 Days

The NomiCore™ cartridge supplied with the shower filter and any separately purchased replacement cartridge are covered against verified manufacturing or assembly defects for 30 days from the applicable delivery or purchase date.

This warranty does not cover the normal consumption, exhaustion, discolouration, blockage or deterioration of cartridge media arising from use or source-water conditions.

3. Cartridge Life and Warranty Period

The NomiCore™ cartridge is designed for an expected service life of up to six months under normal usage conditions.

Actual cartridge life may vary depending on:

  • Source-water quality
  • Sediment, rust and scale levels
  • Water hardness and chlorine levels
  • Daily water consumption
  • Number of users
  • Water pressure and temperature
  • Frequency of use
  • Condition of the building's tank and plumbing

The six-month period is an estimated replacement interval and not a guaranteed cartridge lifespan.

The 30-day cartridge warranty applies only to manufacturing or assembly defects and is separate from the cartridge's expected service life.

4. What the Warranty Covers

Subject to inspection and verification by Waternomi, the warranty covers:

  • Structural failure of the housing caused by a manufacturing defect
  • Abnormal cracking or deformation attributable to defective material or workmanship
  • Factory-defective threading or structural connections
  • Failure of a factory-fitted structural component
  • Manufacturing or assembly defects in the NomiCore™ cartridge reported within 30 days
  • Other verified defects in materials or workmanship arising during normal and intended use

5. Leakage and Fitment Issues

Leakage is not covered as a standalone warranty condition.

Leakage, dripping, seepage or water escape may arise due to several external or installation-related factors, including:

  • Improper installation or tightening
  • Insufficient or incorrectly applied Teflon tape
  • Missing, displaced, worn or damaged washers or O-rings
  • Incorrect thread alignment
  • Cross-threading
  • Loose connections
  • Incompatible shower arms, fittings, adapters or connectors
  • Damaged or irregular external plumbing threads
  • Variations in water pressure
  • Pressure surges or water hammer
  • Excessive tightening or use of excessive force
  • Faults in the shower head, shower arm, wall outlet or surrounding plumbing
  • Installation performed contrary to Waternomi's instructions

Accordingly, the occurrence of leakage does not automatically establish that the Waternomi product is defective and does not automatically qualify the product for warranty replacement or refund.

Where leakage is reported, Waternomi may first provide installation guidance, troubleshooting assistance or request photographs and videos of the complete installation.

If Waternomi's assessment identifies a separate and verified manufacturing defect in the housing, the claim may be considered under the one-year housing warranty. In such a case, warranty coverage will apply to the verified underlying manufacturing defect, not to leakage as an independent condition.

If no manufacturing defect is identified, the leakage issue will not be covered under warranty.

The customer must discontinue use immediately if leakage is observed and contact Waternomi support. Waternomi will not be responsible, to the extent permitted by law, for damage caused by continued use after a visible leakage issue has been identified.

6. What the Warranty Does Not Cover

This warranty does not cover:

  • Leakage that is not attributable to a verified manufacturing defect
  • Normal wear and tear
  • Normal exhaustion of cartridge media
  • Cartridge blockage caused by sediment, rust, scale or other source-water contaminants
  • Reduction in water flow resulting from cartridge usage or sediment accumulation
  • Cartridge discolouration arising from filtration of contaminants
  • Changes in water flow, smell, colour or feel caused by source-water conditions
  • Water conditions exceeding the product's operating specifications
  • Failure to replace the cartridge when required
  • Improper installation, removal, handling, storage or maintenance
  • Installation on an incompatible shower fitting or plumbing connection
  • Cross-threading, incorrect alignment or loose connection
  • Use of unsuitable tools, excessive force or excessive tightening
  • Missing, incorrectly positioned, damaged or worn washers and O-rings
  • Operation outside Waternomi's specified pressure or temperature range
  • Pressure surges, water hammer or excessive plumbing pressure
  • Physical impact, accidental damage, misuse, negligence or abuse
  • Modification, dismantling or unauthorised repair
  • Use of non-Waternomi cartridges, parts, adapters or accessories
  • Damage caused by external plumbing, tanks, pipes, shower arms or fittings
  • Damage caused by freezing, fire, flood, natural disaster or another external event
  • Cosmetic scratches, fading, discolouration or changes in finish that do not affect functionality
  • Odour or contamination originating from the source water, tank or building plumbing
  • Prolonged disuse or improper storage
  • Commercial, institutional or industrial use unless approved by Waternomi in writing
  • Products purchased from an unauthorised seller
  • Counterfeit, altered or tampered products
  • Products for which valid proof of purchase cannot be provided
  • Dissatisfaction relating solely to water hardness, mineral content or TDS

The Waternomi shower filter is not a complete water softener and is not designed to reduce TDS unless Waternomi expressly states otherwise for a particular product.

7. Installation Accessories and Consumables

Washers, O-rings, adapters, connectors, Teflon tape, installation tools and other consumable or installation accessories are not covered by the one-year housing warranty.

Any accessory that is missing, incorrect or visibly damaged at delivery must be reported within the period specified in Waternomi's Return, Replacement and Refund Policy.

8. How to Submit a Warranty Claim

Contact Waternomi through:

Email: mrhdesignsstudio@gmail.com
Telephone: +91 98202 01002
WhatsApp: +91 98202 01002
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

The customer must provide:

  • Full name and contact details
  • Order number or valid purchase invoice
  • Product name and purchase date
  • Description of the reported issue
  • Clear photographs or videos of the product and complete installation
  • Photographs of the shower arm, connecting threads, washers and adapters
  • Any additional information reasonably required for assessment

The product and all affected components must be retained until Waternomi completes its assessment.

Disposing of, dismantling or modifying the product before assessment may prevent verification and result in rejection of the warranty claim.

Warranty registration is recommended for faster assistance but does not replace the requirement for valid proof of purchase.

9. Inspection and Verification

Waternomi may request:

  • Additional photographs or videos
  • A video call to inspect the installation
  • Reinstallation according to Waternomi's instructions
  • Details of the shower fitting and plumbing connection
  • Water-pressure or source-water information
  • Return of the product for physical inspection

Submitting a complaint or warranty request does not automatically establish that the product is defective or guarantee repair, replacement or refund.

A claim will be approved only after Waternomi verifies that:

  • The claim falls within the applicable warranty period
  • The product contains a manufacturing defect
  • The product was installed and used according to instructions
  • The issue is not caused by external plumbing, installation, compatibility, pressure or source-water conditions
  • None of the stated exclusions apply

10. Remedy for an Approved Claim

For an approved manufacturing-defect claim, Waternomi may:

  • Provide troubleshooting or installation assistance
  • Repair the affected product or component
  • Replace the defective component
  • Replace the complete product
  • Offer an equivalent replacement if the original model is unavailable
  • Provide a refund where repair or replacement is not reasonably possible

The appropriate remedy will depend on the verified defect, product availability and applicable consumer law.

Waternomi will bear reasonable shipping costs for a valid and approved manufacturing-defect claim. Inspection or transportation charges may apply where no manufacturing defect is found.

11. Warranty on a Repaired or Replaced Product

A repaired or replaced housing or component will remain covered for:

  • The balance of the original applicable warranty period; or
  • Thirty days from the repair or replacement date,

whichever is longer.

Repair or replacement does not restart the complete original warranty period.

12. Purchases Through Third-Party Sellers

For products purchased through an authorised marketplace or retail partner, the customer may initially be required to follow that seller's return or replacement procedure.

Waternomi warranty coverage remains subject to:

  • Confirmation that the seller was authorised
  • A valid invoice
  • Verification of product authenticity
  • The applicable warranty period
  • The exclusions stated in this policy

Marketplace return periods are separate from Waternomi's manufacturer warranty.

13. Relationship With the Return Policy

This warranty applies to verified manufacturing defects arising during the applicable warranty period.

Products damaged in transit, incorrect products, missing items, order cancellations and returns of unused products are governed by Waternomi's separate Cancellation Policy and Return, Replacement and Refund Policy.

14. Limitation of Liability

To the extent permitted by applicable law, Waternomi's responsibility under this warranty is limited to the repair, replacement or refund of the affected product or component.

Waternomi will not be responsible for loss or damage caused by:

  • Incorrect installation
  • External plumbing defects
  • Incompatible fittings
  • Excessive water pressure
  • Continued use after leakage has been observed
  • Failure to follow installation or safety instructions
  • Damage to walls, fixtures, furniture or other property caused by factors outside the Waternomi product

Nothing in this policy excludes or restricts any right or remedy available to a consumer under applicable Indian law.

15. Policy Updates

Waternomi may update this policy periodically. Warranty claims will ordinarily be assessed according to the terms applicable when the product was purchased, subject to applicable law.

16. Contact Details

Waternomi
Registered Address: 62 Balkrishna Society, Near Aadinath, Mumbai, Maharashtra 400042, India
Email: mrhdesignsstudio@gmail.com
Telephone: +91 98202 01002
WhatsApp: +91 98202 01002
Website: https://www.waternomi.com/