helpbag (0)

return, replacement & refund policy

Effective date: 27 October 2026

This Policy applies to products purchased directly from the official Waternomi website, www.waternomi.com, operated by Waternomi.

Products purchased from a marketplace, retailer or other authorised seller will ordinarily be governed by that seller's return process, while eligible manufacturing defects may remain subject to the Waternomi Warranty Policy.

1. Eligible Requests

A product may be eligible for return, replacement or refund where:

  • It was damaged during transit.
  • It has a verified manufacturing defect.
  • It is materially different from the product ordered.
  • An item or component is missing from the package.
  • Waternomi supplied incorrect compatibility guidance.
  • An unused and undamaged product is returned within the applicable return period, subject to this Policy.

2. Reporting Period

Transit damage or tampered package

Visible transit damage, missing components or a tampered package should be reported within 48 hours of delivery.

Where reasonably possible, please do not accept a visibly damaged or tampered shipment. If accepted, retain the package and record photographs or an unboxing video.

Other eligible issues

Other return or replacement requests must be submitted within seven calendar days of delivery.

Issues arising after this period may be considered under the Waternomi Warranty Policy where applicable.

3. Evidence Required

Waternomi may request:

  • Order number
  • Customer name and contact details
  • Photographs or video of the product
  • Photographs of the installation
  • Photographs of the outer packaging and shipping label
  • An unboxing video, where available
  • Description of the problem
  • Product batch or serial information
  • Any other reasonable evidence required to assess the request

Failure to provide reasonable evidence may prevent Waternomi from evaluating the claim.

4. Product Condition

Unless the request relates to damage, defect or an incorrect product, the returned product must be:

  • Unused
  • Uninstalled
  • Undamaged
  • In its original packaging
  • Complete with accessories, adapters, washers, manuals and promotional items
  • In a condition suitable for inspection and resale

5. Used Shower Filters

A Waternomi Shower Filter that has been installed or used is not eligible for return merely because:

  • The customer expected a different subjective skin or hair experience.
  • The customer expected complete removal of hardness or TDS.
  • The customer misunderstood the product as a water softener or drinking-water purifier.
  • The incoming water conditions exceed the product's intended scope.

A used product may still qualify for replacement or warranty support where Waternomi verifies a manufacturing defect.

6. NomiCore™ Cartridge

The NomiCore™ cartridge is a consumable product.

For hygiene and product-integrity reasons, a cartridge is ordinarily non-returnable once:

  • Its protective packaging or seal has been opened
  • It has been installed
  • It has been exposed to water
  • It has been used

This restriction does not apply where the cartridge was received damaged, incorrect or with a verified manufacturing defect.

Normal media exhaustion, discolouration, sediment accumulation or performance reduction resulting from incoming water conditions does not constitute a manufacturing defect.

7. Fitment and Compatibility

Customers are encouraged to check product dimensions and thread compatibility before purchase.

Waternomi may provide pre-purchase compatibility support through WhatsApp or email. Customers may be asked to share a photograph of their shower fitting.

If an unused product does not fit because information supplied by Waternomi was materially incorrect, Waternomi will arrange an appropriate replacement or return without charging reverse-shipping costs.

If the customer purchased without checking published compatibility information, Waternomi may accept an unused return, but reasonable reverse-logistics expenses may be deducted where permitted by law.

8. Return Process

To request a return or replacement:

  1. Contact Waternomi within the applicable reporting period.
  2. Provide the requested evidence.
  3. Wait for a return-authorisation confirmation.
  4. Pack the complete product securely.
  5. Hand it over to the authorised logistics partner or follow the instructions provided.

Products sent without prior authorisation may not be accepted or processed.

9. Inspection

Returned products are subject to inspection.

Waternomi may reject or adjust a request where:

  • The product is incomplete.
  • The damage resulted from installation, misuse or physical handling.
  • Accessories or promotional items are missing.
  • The product has been altered or tampered with.
  • The returned item is different from the product supplied.
  • The request falls outside the applicable period.
  • The condition does not match the information provided.

The customer will be informed of the inspection outcome.

10. Replacement

For an eligible damaged, defective or incorrect product, Waternomi may provide replacement of:

  • The affected component
  • The housing
  • The cartridge
  • The complete product

The appropriate remedy will depend on the verified problem and product availability.

If a replacement is unavailable, Waternomi may offer a refund.

11. Refunds

Once an eligible refund is approved following inspection, Waternomi will ordinarily initiate it within seven working days.

Refunds will generally be issued to the original payment method. Banking and payment-gateway processing times may apply after Waternomi initiates the refund.

For cash-on-delivery orders, bank or UPI information may be requested through an authorised Waternomi channel.

Shipping or reverse-logistics charges may be deducted where the return is unrelated to any error, defect or misrepresentation attributable to Waternomi, subject to applicable law.

12. Coupons, Bundles and Gifts

  • Refunds will be based on the amount actually paid.
  • Promotional discounts are not refundable in cash.
  • Partial return of a bundle may result in recalculation of the retained products.
  • Free gifts must be returned unused and in their original packaging.
  • If a promotional gift is not returned, its declared value may be deducted from the refund.

13. Non-Returnable Items

Unless damaged, defective or incorrectly supplied, the following are non-returnable:

  • Used or installed shower filters
  • Opened or wet cartridges
  • Products damaged during customer installation
  • Products altered or repaired by an unauthorised person
  • Products without essential components
  • Personalised or promotional products identified as non-returnable
  • Final-sale products clearly identified before purchase

14. Contact

Return or replacement requests may be submitted through:

Email: mrhdesignsstudio@gmail.com
Telephone: +91 98202 01002
WhatsApp: +91 98202 01002
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Nothing in this Policy excludes mandatory remedies available under applicable consumer law.