privacy policy

Effective date: 27 October 2026

Waternomi respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, store and share information when you:

Visit or use the Waternomi website
Purchase a product
Contact customer support
Use WhatsApp or other support channels
Register a product or submit a warranty claim
Request a return or refund
Subscribe to marketing or refill reminders
Submit a review, photograph or video
Interact with Waternomi at an event or through social media

1. Information We May Collect

Identity and contact information

Name
Email address
Telephone or WhatsApp number
Billing address
Shipping address

Order and transaction information

Products purchased
Order number
Order value
Coupon used
Payment status
Shipping and delivery status
Return, refund and warranty history

Waternomi does not ordinarily receive or store complete card credentials. Payments are processed by authorised payment-service providers.

Customer-support information

Messages, emails and calls
Product and installation photographs
Videos submitted for troubleshooting
Shower-fitting photographs
Complaint details
Warranty evidence
Feedback and survey responses

Device and usage information

IP address
Browser type
Device type
Operating system
Website pages visited
Approximate location derived from technical information
Referral source
Advertising and analytics identifiers
Cookie and similar-technology information

Marketing preferences

Newsletter registration
Refill-reminder preferences
Communication preferences
Campaign and coupon engagement

2. How We Collect Information

We may collect information:

Directly from you
Through the website and checkout
Through customer-support channels
Through cookies and analytics technologies
Through payment, shipping and technology providers
From authorised marketplaces and retailers
At events, exhibitions and product demonstrations
Through social-media interactions, where permitted

3. How We Use Information

We may use personal data to:

Process and fulfil orders
Receive and verify payments
Deliver products
Send transactional communications
Provide installation and compatibility support
Process cancellations, returns, refunds and warranty claims
Prevent fraud and unauthorised activity
Maintain accounting, tax and legal records
Improve products, services and website experience
Respond to complaints and enquiries
Send refill reminders
Send marketing communications where permitted
Measure advertising and campaign performance
Request genuine customer feedback
Protect Waternomi's rights and systems
Comply with applicable law

We will endeavour to limit collection and use to information reasonably necessary for the stated purpose.

4. Consent and Marketing

Where consent is the basis for processing, you may withdraw consent through the available unsubscribe facility or by contacting us.

Withdrawing marketing consent will not prevent Waternomi from sending essential messages concerning:

An existing order
Delivery
Payment
Safety information
A return, refund or warranty request
A customer-service enquiry

5. Cookies and Similar Technologies

Waternomi may use cookies, pixels, tags and similar technologies for:

Essential website functionality
Cart and checkout operation
Security and fraud prevention
Analytics
Remembering preferences
Advertising measurement and personalisation, where permitted

Where required, users will be provided with a cookie or consent-management option.

Browser settings may allow users to reject certain cookies, although some website functions may not operate correctly as a result.

6. Information Sharing

Waternomi may share necessary information with service providers including:

Website and e-commerce hosting providers
Payment gateways
Banks and payment processors
Courier and shipping companies
Warehousing and fulfilment providers
Email, SMS and WhatsApp communication providers
Customer-support and warranty platforms
Analytics and advertising providers
Professional advisers, auditors and insurers
Government, regulatory or law-enforcement authorities where legally required

Service providers are expected to use information for the authorised purpose and apply appropriate safeguards.

Waternomi does not sell personal data for monetary consideration.

7. Payment Information

Payments may be processed through third-party payment providers. Their collection and handling of payment information may also be governed by their own privacy policies and security practices.

Waternomi generally receives transaction confirmation and limited payment details rather than complete card information.

8. Data Retention

Waternomi will retain information only for as long as reasonably required for purposes including:

Completing transactions
Providing warranty and support
Maintaining tax and accounting records
Preventing fraud
Resolving disputes
Complying with legal obligations
Exercising or defending legal claims

Information may be deleted, anonymised or securely restricted when it is no longer required, subject to applicable law.

9. Information Security

Waternomi will use reasonable administrative, organisational and technical safeguards designed to protect personal data.

However, no digital system or method of transmission can be guaranteed to be completely secure. Customers should avoid sending passwords, complete payment credentials or unnecessary sensitive information through ordinary email or WhatsApp.

If a personal-data breach requires notification under applicable law, Waternomi will take the required steps.

10. Your Choices and Rights

Subject to applicable law, you may request:

Information about the personal data being processed
Correction or updating of inaccurate information
Completion of incomplete information
Erasure of eligible information
Withdrawal of consent
Opt-out from marketing
Grievance redressal
Nomination or other rights available under applicable law

Waternomi may need to verify your identity before processing a request.

Some information may need to be retained despite a deletion request where required for legal, tax, fraud-prevention, warranty or dispute-resolution purposes.

11. Children

The Waternomi website and products are intended to be purchased by adults.

We do not knowingly seek personal data directly from children. If a parent or guardian believes that a child has provided personal data without appropriate authorisation, they may contact us.

12. Cross-Border Processing

Certain service providers may process or store information outside India. Where applicable, Waternomi will take reasonable steps to use lawful providers and comply with restrictions imposed under Indian law.

13. Third-Party Websites

The website may link to third-party websites or services. Waternomi is not responsible for the privacy practices of independently operated third parties. Customers should review the applicable third-party privacy notice.

14. Future Skin, Hair or Wellness Assessment Services

If Waternomi introduces an optional AI-assisted skin, hair or wellness assessment, consultation or appointment service, customers will receive an additional notice explaining:

Information collected
Purpose of collection
Involvement of technology or medical-service providers
Storage and retention
Applicable consent requirements

15. Policy Updates

Waternomi may update this Privacy Policy to reflect changes in services, technology or applicable law.

The revised version will display an updated effective date. Material changes may be communicated through the website or another appropriate channel.

16. Contact and Grievance Redressal

For privacy requests or questions:

Waternomi
Registered address: 62 Balkrishna Society, Near Aadinath, Mumbai, Maharashtra 400042, India
Email: mrhdesignsstudio@gmail.com
Telephone / WhatsApp: +91 98202 01002

Grievance Officer: Customer Care Team, Waternomi
Email: mrhdesignsstudio@gmail.com
Postal address: 62 Balkrishna Society, Near Aadinath, Mumbai, Maharashtra 400042, India

Requests will be acknowledged and addressed within the timelines required under applicable law.